Questions? We've got you.

Topics

What days do you deliver?

You choose your preferred delivery day when you subscribe, that day becomes your weekly harvest and delivery day, every week, on repeat. We currently deliver Monday to Saturday across Singapore.

Do you deliver to my area?

We deliver island-wide across Singapore. Enter your postal code at checkout to confirm availability for your address. Most residential zones are covered.

What time will my box arrive?

Deliveries happen between 7:00 AM and 1:00 PM on your chosen day. You'll receive an SMS notification when your box is on its way.

What if I'm not home when my box arrives?

You can leave safe delivery instructions in your account settings — a designated spot, letterbox, or doorstep preference. Our team will follow them carefully.

Why do I need to be home to receive my delivery?

Since our produce is harvested fresh, we want to ensure it gets into the refrigerator quickly to preserve quality. Being home helps us guarantee that freshness promise — though safe-drop instructions work well too.

Can I change my delivery day?

Yes. You can update your preferred delivery day from your account dashboard. Changes made before midnight on Sunday take effect from that week's cycle.

Where is the produce grown?

Our vegetables are grown in our climate-controlled vertical farms right here in Singapore, ensuring maximum freshness with minimal food miles.

Is your produce pesticide-free?

Yes. Our controlled indoor environment eliminates the need for pesticides or herbicides. You get clean, safe, chemical-free greens every week.

How fresh is "farm-to-door" really?

Harvested the morning of your delivery, your produce travels under 50km before reaching you. That's typically a 4–6 hour window from cut to doorstep.

Can I pause or skip a week?

Absolutely. You can pause or skip weeks from your account dashboard anytime before Sunday midnight to avoid that week's delivery.

How do I cancel my subscription?

You can cancel anytime from your account settings. No penalties, no long-form calls. We keep it simple and honest.

Is there a minimum commitment period?

No lock-in periods. Subscribe, skip, pause, or cancel on a week-by-week basis. You're always in control.

What's inside each box?

Each box contains a curated selection of seasonal greens, herbs, and vegetables. The exact mix varies weekly based on harvest readiness and nutritional balance.

Can I customise my box?

Partial customisation is available — you can exclude ingredients you dislike or have allergies to. Full custom builds are coming soon.

Are nutritional details provided?

Yes. Each box comes with a card listing the contents and key nutritional highlights, along with serving and storage suggestions.

Support

Write to Us

Got a question? Feedback? A suggestion, or thoughts on your last box? Send it our way. Every email is read, and you'll hear back from us personally within 24 hours.

support@aeroveg.com

Mon – Fri, 9:00 AM – 6:00 PM
(excluding Public Holidays)